Table of Contents
Chapter 1. Executive Summary
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2020-2028 (USD Million)
1.2.1. Global BFSI BPO Services Market, by Region, 2020-2028 (USD Million)
1.2.2. Global BFSI BPO Services Market, by Service Type, 2020-2028 (USD Million)
1.2.3. Global BFSI BPO Services Market, by Enterprise Size, 2020-2028 (USD Million)
1.2.4. Global BFSI BPO Services Market, by End User, 2020-2028 (USD Million)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Global BFSI BPO Services Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Scope of the Study
2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Global BFSI BPO Services Market Dynamics
3.1. BFSI BPO Services Market Impact Analysis (2020-2028)
3.1.1. Market Drivers
3.1.1.1. Growing expansion of cloud-based services
3.1.1.2. Increasing growth of BFSI Sector.
3.1.1.3. Recent strategic acquisition from leading market players.
3.1.2. Market Challenges
3.1.2.1. High deployment cost associated with bpo services
3.1.2.2. Lack of penetration from SMEs
3.1.3. Market Opportunities
3.1.3.1. Growing technological advancements in BPO sector.
3.1.3.2. Rising investment towards distribution sector.
Chapter 4. Global BFSI BPO Services Market Industry Analysis
4.1. Porter's 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter's 5 Force Model (2018-2028)
4.2. PEST Analysis
4.2.1. Political
4.2.2. Economical
4.2.3. Social
4.2.4. Technological
4.3. Investment Adoption Model
4.4. Analyst Recommendation & Conclusion
4.5. Top investment opportunity
4.6. Top winning strategies
Chapter 5. Risk Assessment: COVID-19 Impact
5.1.1. Assessment of the overall impact of COVID-19 on the industry
5.1.2. Pre COVID-19 and post COVID-19 Market scenario
Chapter 6. Global BFSI BPO Services Market, by Service Type
6.1. Market Snapshot
6.2. Global BFSI BPO Services Market by Service Type, Performance - Potential Analysis
6.3. Global BFSI BPO Services Market Estimates & Forecasts by Service Type 2018-2028 (USD Million)
6.4. BFSI BPO Services Market, Sub Segment Analysis
6.4.1. Customer Services
6.4.2. Finance & Accounting
6.4.3. Human Resource
6.4.4. KPO
6.4.5. Procurement & Supply Chain
Chapter 7. Global BFSI BPO Services Market, by Enterprise Size
7.1. Market Snapshot
7.2. Global BFSI BPO Services Market by Enterprise Size, Performance - Potential Analysis
7.3. Global BFSI BPO Services Market Estimates & Forecasts by Enterprise Size 2018-2028 (USD Million)
7.4. BFSI BPO Services Market, Sub Segment Analysis
7.4.1. Large Enterprises
7.4.2. Small and Medium-sized Enterprises
Chapter 8. Global BFSI BPO Services Market, by End User
8.1. Market Snapshot
8.2. Global BFSI BPO Services Market by End User, Performance - Potential Analysis
8.3. Global BFSI BPO Services Market Estimates & Forecasts by End User 2018-2028 (USD Million)
8.4. BFSI BPO Services Market, Sub Segment Analysis
8.4.1. Banks
8.4.2. Capital Markets
8.4.3. Insurance Companies
Chapter 9. Global BFSI BPO Services Market, Regional Analysis
9.1. BFSI BPO Services Market, Regional Market Snapshot
9.2. North America BFSI BPO Services Market
9.2.1. U.S. BFSI BPO Services Market
9.2.1.1. Service Type estimates & forecasts, 2018-2028
9.2.1.2. Enterprise Size estimates & forecasts, 2018-2028
9.2.1.3. End User estimates & forecasts, 2018-2028
9.2.2. Canada BFSI BPO Services Market
9.3. Europe BFSI BPO Services Market Snapshot
9.3.1. U.K. BFSI BPO Services Market
9.3.2. Germany BFSI BPO Services Market
9.3.3. France BFSI BPO Services Market
9.3.4. Spain BFSI BPO Services Market
9.3.5. Italy BFSI BPO Services Market
9.3.6. Rest of Europe BFSI BPO Services Market
9.4. Asia-Pacific BFSI BPO Services Market Snapshot
9.4.1. China BFSI BPO Services Market
9.4.2. India BFSI BPO Services Market
9.4.3. Japan BFSI BPO Services Market
9.4.4. Australia BFSI BPO Services Market
9.4.5. South Korea BFSI BPO Services Market
9.4.6. Rest of Asia Pacific BFSI BPO Services Market
9.5. Latin America BFSI BPO Services Market Snapshot
9.5.1. Brazil BFSI BPO Services Market
9.5.2. Mexico BFSI BPO Services Market
9.6. Rest of The World BFSI BPO Services Market
Chapter 10. Competitive Intelligence
10.1. Top Market Strategies
10.2. Company Profiles
10.2.1. Accenture PLC
10.2.1.1. Key Information
10.2.1.2. Overview
10.2.1.3. Financial (Subject to Data Availability)
10.2.1.4. Product Summary
10.2.1.5. Recent Developments
10.2.2. Cognizant
10.2.3. Concentrix Corporation
10.2.4. Genpact
10.2.5. IBM Corporation
10.2.6. Infosys Limited
10.2.7. Mphasis
10.2.8. NTT Data Corporation
10.2.9. Tata Consultancy Services Limited
10.2.10. Wipro Limited
Chapter 11. Research Process
11.1. Research Process
11.1.1. Data Mining
11.1.2. Analysis
11.1.3. Market Estimation
11.1.4. Validation
11.1.5. Publishing
11.2. Research Attributes
11.3. Research Assumption