Table of Contents
Chapter 1. Executive Summary
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2020-2028 (USD Billion)
1.2.1. Information Technology Service Management Market, by Region, 2020-2028 (USD Billion)
1.2.2. Information Technology Service Management Market, by Deployment, 2020-2028 (USD Billion)
1.2.3. Information Technology Service Management Market, by Application, 2020-2028 (USD Billion)
1.2.4. Information Technology Service Management Market, by End-user Industry, 2020-2028 (USD Billion)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Global Information Technology Service Management Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Scope of the Study
2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Global Information Technology Service Management Market Dynamics
3.1. Information Technology Service Management Market Impact Analysis (2020-2028)
3.1.1. Market Drivers
3.1.1.1. Rising adoption of updated IT infrastructure across the end-user industries
3.1.1.2. Increasing demand for a unified platform to manage and monitor IT infrastructure performance
3.1.2. Market Challenges
3.1.2.1. Issues in ITSM implementation and lack of quality standards in service-level agreements
3.1.3. Market Opportunities
3.1.3.1. Increased flocking o technologies that are cloud-based
Chapter 4. Global Information Technology Service Management Market Industry Analysis
4.1. Porter's 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter's 5 Force Model (2018-2028)
4.2. PEST Analysis
4.2.1. Political
4.2.2. Economical
4.2.3. Social
4.2.4. Technological
4.3. Investment Adoption Model
4.4. Analyst Recommendation & Conclusion
4.5. Top investment opportunity
4.6. Top winning strategies
Chapter 5. Risk Assessment: COVID-19 Impact
5.1.1. Assessment of the overall impact of COVID-19 on the industry
5.1.2. Pre COVID-19 and post COVID-19 Market scenario
Chapter 6. Global Information Technology Service Management Market, by Deployment
6.1. Market Snapshot
6.2. Global Information Technology Service Management Market by Deployment, Performance - Potential Analysis
6.3. Global Information Technology Service Management Market Estimates & Forecasts by Deployment, 2018-2028 (USD Billion)
6.4. Information Technology Service Management Market, Sub Segment Analysis
6.4.1. Cloud
6.4.2. On-premise
Chapter 7. Global Information Technology Service Management Market, by Application
7.1. Market Snapshot
7.2. Global Information Technology Service Management Market by Application, Performance - Potential Analysis
7.3. Global Information Technology Service Management Market Estimates & Forecasts by Application, 2018-2028 (USD Billion)
7.4. Information Technology Service Management Market, Sub Segment Analysis
7.4.1. Configuration Management
7.4.2. Performance Management
7.4.3. Network Management
7.4.4. Database Management System
7.4.5. Other Applications
Chapter 8. Global Information Technology Service Management Market, by End-user Industry
8.1. Market Snapshot
8.2. Global Information Technology Service Management Market by End-user Industry, Performance - Potential Analysis
8.3. Global Information Technology Service Management Market Estimates & Forecasts by End-user Industry, 2018-2028 (USD Billion)
8.4. Information Technology Service Management Market, Sub Segment Analysis
8.4.1. BFSI
8.4.2. Manufacturing
8.4.3. Government and Education
8.4.4. IT and Telecommunication
8.4.5. Retail
8.4.6. Travel and Hospitality
8.4.7. Healthcare
8.4.8. Other End-user Industries
Chapter 9. Global Information Technology Service Management Market, Regional Analysis
9.1. Information Technology Service Management Market, Regional Market Snapshot
9.2. North America Information Technology Service Management Market
9.2.1. U.S.Information Technology Service Management Market
9.2.1.1. Deployment breakdown estimates & forecasts, 2018-2028
9.2.1.2. Application breakdown estimates & forecasts, 2018-2028
9.2.1.3. End-user industry breakdown estimates & forecasts, 2018-2028
9.2.2. Canada Information Technology Service Management Market
9.3. Europe Information Technology Service Management Market Snapshot
9.3.1. U.K. Information Technology Service Management Market
9.3.2. Germany Information Technology Service Management Market
9.3.3. France Information Technology Service Management Market
9.3.4. Spain Information Technology Service Management Market
9.3.5. Italy Information Technology Service Management Market
9.3.6. Rest of Europe Information Technology Service Management Market
9.4. Asia-Pacific Information Technology Service Management Market Snapshot
9.4.1. China Information Technology Service Management Market
9.4.2. India Information Technology Service Management Market
9.4.3. Japan Information Technology Service Management Market
9.4.4. Australia Information Technology Service Management Market
9.4.5. South Korea Information Technology Service Management Market
9.4.6. Rest of Asia Pacific Information Technology Service Management Market
9.5. Latin America Information Technology Service Management Market Snapshot
9.5.1. Brazil Information Technology Service Management Market
9.5.2. Mexico Information Technology Service Management Market
9.6. Rest of The World Information Technology Service Management Market
Chapter 10. Competitive Intelligence
10.1. Top Market Strategies
10.2. Company Profiles
10.2.1. ASG Technologies Group, Inc.
10.2.1.1. Key Information
10.2.1.2. Overview
10.2.1.3. Financial (Subject to Data Availability)
10.2.1.4. Product Summary
10.2.1.5. Recent Developments
10.2.2. Atlassian Corporation Plc
10.2.3. Axios Systems
10.2.4. BMC Software, Inc.
10.2.5. Broadcom Inc.
10.2.6. Freshworks Inc.
10.2.7. Micro Focus International Plc
10.2.8. IBM Corporation
10.2.9. Ivanti Inc.
10.2.10. ServiceNow Inc.
Chapter 11. Research Process
11.1. Research Process
11.1.1. Data Mining
11.1.2. Analysis
11.1.3. Market Estimation
11.1.4. Validation
11.1.5. Publishing
11.2. Research Attributes
11.3. Research Assumption